Privacy Policy

This Privacy Policy explains how Healthspan Recovery ("Healthspan," "we," "us," or "our") collects, uses, discloses, and safeguards personal information when you visit healthspanrecovery.com, submit a form, book a service, or use a website or service linked from our site.

1. Information we collect

Information you provide. Depending on how you interact with us, this may include your name, email address, telephone number, appointment or membership request details, requested dates, reasons or messages you choose to provide, and other information submitted through a contact, service, cancellation, freeze, or unfreeze form.

Booking and clinical-partner information. Appointment, payment, intake, or health-related information submitted through Mindbody, MyIVSpa, or another linked provider is collected by that provider under its own privacy practices. Healthspan may receive information from those providers as needed to coordinate services and manage our relationship with you.

Information collected automatically. Our hosting provider and embedded services may receive technical information such as your IP address, browser and device type, referring page, pages viewed, timestamps, and cookie or similar-technology identifiers.

2. How we use information

We may use personal information to:

• Respond to questions and service inquiries.
• Schedule, administer, and support appointments and memberships.
• Process cancellation, freeze, and unfreeze requests.
• Send requested confirmations, operational messages, and customer-service communications.
• Maintain, secure, troubleshoot, and improve our website and services.
• Comply with legal obligations and protect the rights, safety, and security of Healthspan, our customers, and others.
• Send marketing communications where permitted by law and consistent with your preferences.

3. Service providers and disclosures

We may disclose information to vendors that perform services for us, subject to appropriate contractual or legal obligations. Depending on the feature used, these providers may include:

• Vercel for website hosting and delivery.
• HighLevel / LeadConnector for embedded forms, customer communications, and related business workflows.
• Mindbody for appointment scheduling and account services.
• MyIVSpa and its selected intake or booking providers for IV-therapy inquiries, intake, and appointments.
• Resend or another email-delivery provider where enabled for form notifications.
• Google for fonts, maps, business information, and review information.

We may also disclose information when required by law, to protect legal rights or safety, in connection with a business transaction, or with your direction or consent. We do not sell personal information for money.

4. Cookies and embedded services

Healthspan and embedded third-party services may use cookies or similar technologies that are necessary to operate forms, booking tools, maps, security features, and other site functions. Third-party content may collect information when it loads or when you interact with it. You can manage cookies through your browser settings, although disabling them may affect certain features.

If Healthspan later enables additional advertising or analytics technologies, including Google Analytics or the Meta Pixel, we will update this Policy and implement any legally required disclosures or choices before those technologies are used.

5. Communications

We may use the contact information you provide to respond to you or send service-related communications. Marketing emails will include an unsubscribe method where required. You may also request to stop marketing communications by contacting us. Transactional or account-related messages may continue when necessary to provide requested services.

6. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and membership records, resolving disputes, enforcing agreements, and satisfying legal, accounting, or security obligations. Retention periods vary based on the information and the reason it was collected.

7. Data security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle. No website, transmission method, or storage system can be guaranteed to be completely secure. Please do not send payment-card information, detailed medical records, or urgent medical information through a general website form.

8. Your privacy choices and rights

You may ask to access, correct, or delete personal information maintained directly by Healthspan, or ask questions about our practices, by contacting us using the information below. We may need to verify your identity and may retain information where permitted or required by law. Additional rights may apply depending on your state of residence and the law applicable to Healthspan.

Requests concerning information held directly by Mindbody, MyIVSpa, HighLevel, or another independent provider may also need to be directed to that provider.

9. Federal and Florida law

Healthspan handles personal information in accordance with applicable United States federal law and Florida law. These may include the Federal Trade Commission Act, the CAN-SPAM Act for qualifying commercial email, the Children's Online Privacy Protection Act where applicable, and Florida Statutes section 501.171 concerning the security of personal information and breach notification. Other federal or state privacy requirements may apply depending on the information, activity, and person involved.

This website is not intended to replace any privacy notice that a healthcare professional or clinical partner may be legally required to provide. Nothing in this Policy is a representation that Healthspan or every website interaction is subject to HIPAA.

10. Children's privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without legally required authorization. If you believe a child has provided information through our website, please contact us.

11. External links

Our site links to and embeds services operated by third parties. Their privacy policies and terms govern their collection and use of information. We encourage you to review those policies before submitting information.

12. HighLevel (LeadConnector) forms and communications

Our website uses HighLevel / LeadConnector ("HighLevel") to provide embedded contact and intake forms, surveys, chat widgets, and related business workflows. When you submit information through these tools, we collect personal data such as your name, email address, telephone number, and any message or intake details you choose to provide.

We use this data to:

• Respond to questions and service inquiries.
• Schedule, administer, and support appointments and memberships.
• Send requested confirmations, operational messages, and customer-service communications.
• Maintain, troubleshoot, and improve our website and services.
• Send marketing communications where permitted by law and consistent with your preferences.

HighLevel acts as our data processor and stores this information on our behalf in our HighLevel account. We have contractual data-processing obligations in place with HighLevel, and they provide security and compliance measures described in their documentation (including GDPR/CCPA and A2P 10DLC readiness). For details on how HighLevel handles data, see: HighLevel Privacy Policy.

Where required by law, we obtain your consent before processing your data for marketing purposes, and you may withdraw that consent at any time by contacting us at Info@healthspanrecovery.com or using the opt-out links in our messages. You may also request access to, correction of, or deletion of your personal data by emailing us at the same address.

If you provide your phone number and opt in, we may contact you by SMS or voice for appointment reminders, service updates, or (with your explicit consent) marketing messages. You can opt out at any time by replying "STOP" (for SMS) or contacting us directly.

13. Mindbody scheduling and account services

Our website uses Mindbody to provide appointment scheduling, membership management, and related account services. When you book, cancel, reschedule, or otherwise interact with Mindbody through our site or linked booking pages, Mindbody collects personal information (such as your name, contact details, appointment information, and, where applicable, payment or health-related intake data) under its own privacy practices.

Healthspan may receive information from Mindbody as needed to coordinate services, manage your appointments or membership, and communicate with you about your visits. Mindbody acts as an independent service provider and, for these activities, is a separate controller or processor depending on the jurisdiction and specific processing activity. Its privacy policy and terms govern its collection, use, and sharing of your information. For details, see: Mindbody Privacy Policy.

You may exercise privacy rights (such as access, correction, deletion, or opt-out of marketing) with respect to information held directly by Mindbody by contacting Mindbody through the channels described in its privacy policy, in addition to any rights you exercise directly with Healthspan.

14. Changes to this Policy

We may update this Policy as our website, providers, and legal obligations change. The revised version will be posted here with a new "Last updated" date. Material changes may be communicated in another reasonable manner when required by law.

15. Contact us

Questions or privacy requests may be sent to:

Healthspan Recovery
1441 Brickell Avenue, Suite 310
Miami, Florida 33131
Phone: (786) 713-1222
Email: Info@healthspanrecovery.com